Terms and Conditions
GENERAL TERMS AND CONDITIONS All of the Terms in this Agreement are in addition to our Terms and Conditions, which can be found at https://valk.tech/VLKTC By …
Appendix A
APPENDIX A GUARANTEED RESPONSE TIMES & PRIORITY LEVELS The following table shows the Guaranteed Response times for each priority level …
Appendix D, E, F
APPENDIX D APPROVED SOFTWARE LIST Microsoft Software – Microsoft Office Suite Google Chrome, Firefox Edge Adobe Applications Java Runtime …
Appendix B
APPENDIX B RESPONSE TIME GUARANTEE EXCLUSION LIST The Response Time Guarantee does not apply to: Additions, moves or changes to users, devices, …
Appendix C
APPENDIX C AGREEMENT INCLUSION LIST DESCRIPTION FREQUENCY INCLUDED CONSULTING Onsite Quarterly Business Review (QBR) Quarterly YES DESKTOP, …